What are effective strategies for resolving workplace conflicts?

I’ve outlined some key steps below ⬇️

One of the most common challenges I see companies face, is how to manage difficult conversations with employees who generate strong turnover.

No-one wants to lose great employees, but allowing poor behaviour/standards has a long-term negative affect that trickles throughout the organisation.

A simple but effective framework to follow in your one-on-ones is:

Clarify your expectation or standard, you want to walk away with a shared definition of the expectation

Identify specific behaviours, factual not personal.

Share the impact on team, workflow, customers, you, why it matters.

Explore obstacles, what’s unclear, what would help, what’s contributing to this

Agree on what specific behaviour needs to change, what success looks like, any support they need

Co-create a small, achievable action plan and set a check-in date

If you would like a more detailed framework with actionable steps please email me here